Service Companies Client Stories:
To stay ahead in a service-oriented business, it’s imperative to take care of customers in a professional, expedient, and courteous manner. In addition to keeping a happy and motivated sales team, one service company has found that more efficient, streamlined reporting helps keep the business moving and the customers happy.
What started primarily as a sales business expanded into service department, and it was then that the company realized they needed some help managing the influx of new information that came with the expansion. Working with a Business Coach, the company looked at several people and organizations that could help them reorient their office reporting and strategy to encompass the growth of their business. Focus was one of those organizations.
“Focus really showed us they had a very strong knowledge of the financial piece that we were lacking. They were able to dial into some issues we were facing right away and then offer us ideas and solutions that were appropriate for our business,” the CEO recalls. After an initial consultation, the company chose Focus to help chart a path.
One of the first things Focus did was to help integrate an ERP (Enterprise Resource Planning) system to help manage the dramatic growth of the company. Once that was in place, the next order of business was learning to get the most from the information coming from the system and implementing practices and decision that would grow the bottom line. With a Focus CFO on site 16 hours a week, the company now manages all facets of business through the system, using the information not only to keep profits on the rise now, but in projecting for the future, as well.
“There are so many pieces and parts to our business, and there are always things we’re coming up with that we’re trying to better,” says the CEO. “Focus has given me a confidence that we know what’s going on in our business and our radar is up now as to what’s coming in the future that we need to be aware of and take action.”